FDA’s “All-in” Approach to Enterprise Transformation


Illustration graphic of woman holding pendulum with internet cloud icon, about to let go into other pendulum balls with apple, pills, syringe, and microscope icons. Right side of illustration is the report cover of the Enterprise Modernization Action Plan (EMAP).

By: Janet Woodcock, MD, Principal Deputy Commissioner, and Meredith Chuk, MD, Senior Medical Advisor, Director, Enterprise Transformation Operation

Janet Woodcock, MD

Janet Woodcock, MD, Principal Deputy Commissioner

The US Food and Drug Administration’s responsibilities to protect the public health are broad, complex, and necessary because the products we regulate are in every home and used every day across the US As we witnessed during the pandemic, the FDA plays a critical role in enabling The agency also monitors and supports the supply chains for critical components of these products, while continuing to ensure the safety of our food supply, all in an increasingly. complex and interconnected environment.

In meeting our public health mission, the FDA must have more effective and efficient business processes, increased capabilities to better use the data that we review, and a more coordinated development of the IT systems designed to support these activities. In the past, the FDA To achieve new efficiencies, the FDA is advancing an agency-wide enterprise approach to business process, data, and technology management that will allow us to work more efficiently and optimize the use of the vast amount of data that is the foundation of our work.

The Enterprise Modernization Action Plan

Today we are introducing the Enterprise Modernization Action Plan (EMAP), which is the next phase of the FDA’s stronger data and technology foundational approach, which began in 2019, with the Technology Modernization Action Plan (TMAP) followed by last year’s Data Modernization Action Plan (DMAP). Our IT and data modernization efforts form a strong foundation for the future, and will continue to evolve: changes at the data and technology levels must be accompanied by improved business operations to achieve our goals. The EMAP describes our plans to shape. We will do this work methodically, ensuring we are solving the right problems, with the right team, to produce measurable results. These efforts will improve operational efficiency and the use of data while strengthening the alignment between agency-wide strategic objectives and investments.

The three components of the EMAP are to:

  1. Create the Infrastructure to Support Change: The Enterprise Transformation Operation (ETO) team was created within the Office of the Commissioner and strategically reviews enterprise-wide challenges and implements optimized business processes. The ETO is governed by a committee of the agency’s senior leadership charged with prioritizing the most pressing priorities and change opportunities.
  2. Develop a Common Operational Approach: The ETO will employ a standardized approach to analyze, recommend, and implement agreed-upon enterprise business programs that solve shared, cross-agency issues by optimizing business processes and use of data across multiple centers and offices.
  3. Ensure Strategic Alignment: Improving alignment between agency-wide strategic objectives and program activities will help us effectively manage funding to increase the return on investment and improve operational and employee effectiveness and efficiency.

We are building a team of experienced process improvement personnel, analysts, and project managers to work with FDA organizations to analyze and implement high-priority enterprise business. We’ll utilize this initial work and learning and use it to define and deliver scalable frameworks and tools that will enable us to prioritize and drive sustainable process modernization across the agency.

Successful enterprise transformation will ensure that the FDA functions not as a collection of centers and offices but as an integrated agency, getting the most from our talent, technology, and budget. This transformation will be a continual and incremental journey, supported by a change mindset. As we move forward, our ongoing commitment to protecting the public health will remain unchanged, and we will work to achieve it in gradually efficient and sustainable ways.